By Rachael J. Brown,The Washington Post-ABC News The head of Google Fiber, John Chen, made a point of saying on a recent trip to Texas that his company had created a better model for its long-term hotel business in the state.
Google has also been slow to make changes to its long term rentals program, as the company faces scrutiny over a range of issues, including how it operates its business and its practices in other states.
The company has been slow in addressing some of the criticisms raised by critics, and has been less willing to adopt a new business model for long-time long term guests, many of whom say the company has not provided the type of services that they want or need.
Google declined to comment on the specifics of the new program.
Google’s long term rental program, called the Preferred Guest Program, has long been criticized by some in the business community, as it allows customers to pay a small monthly fee and choose whether or not they want to stay in a hotel room for longer.
Some of those complaints have been amplified by the city of Richmond, where Google announced it would build a new hotel for its customers in the city’s downtown.
But many residents say the city is overpaying for long term accommodation and are pushing for a solution.
Chen’s comments were part of a recent interview on “Good Morning America,” in which he said Google would continue to expand its long terms rental program.
The problem, said Chen, is that Google is not being transparent with its guests about what the program does and what they pay for.
Google would be “disgraceful” to not disclose this information, Chen said.
“If Google is the only one offering this service, why would we expect anyone else to do this?”
Chen asked, noting that he would like to see the company disclose more information.
“I want Google to be transparent about how it works and how it’s operated.”
But the company is not.
Google did not respond to multiple requests for comment.
In Texas, the long-stay rental program has attracted a number of complaints from long term residents who are frustrated by the lack of information available.
Some complain about long-standing hotel deals with other companies.
Others complain about Google’s failure to provide information to them about the long term accommodations they are offered.
Long term residents complain about poor service, inadequate accommodations and a lack of security, according to the city.
Google recently said it is working to address some of these complaints, including building an additional hotel on property owned by the Austin Zoning Board of Appeals.
In January, the Austin City Council voted to end its longstanding ban on Google’s Preferred Guest program, which allows long term visitors to stay for two years at one of its properties.
The council also approved a resolution last week calling for Google to do more to address complaints of poor service.
Google and the city have yet to agree on a new long term program, but they have reached an agreement on the next phase of its business.
The city is offering to provide some information to the Google Preferred Guest users, including an online form that allows them to opt out of their long term stays, according the Austin American-Statesman.
Google has been a vocal critic of the city and its long stay rental program for a long time, particularly over its use of security cameras and fingerprint scanners, which it says have violated the privacy of its guests.
Chens comments on the Preferred Guests program come on the heels of Google’s recent move to shut down its Austin headquarters.
The company last week announced that it was closing its Austin office in favor of a new headquarters in California, but the new headquarters is not yet fully functional.
Google said it was looking to move the headquarters to a location closer to the cities office.
The move to California comes amid heightened scrutiny of the long stay program in Austin, as well as questions about how Google operates its operations in other cities.